LT Public Relations was asked during a recent podcast to name some of the best and worst public relations campaigns in recent memory.
Immediately, the conversation turned to the enormously successful Microsoft Windows 95 launch. The buzz it created was unmatched at the time–reporters were giving it the thumbs up, industry analysts approved it, consumers devoured it, and everyone was humming along to the Rolling Stones’ “Start Me Up” -the tune in Microsoft’s ubiquitous ad campaign. Bottom line . . . PR supported a great product.
Fast forward to 2006 and the launch of Windows Vista. Considered by most involved a PR nightmare. The product was ridiculously delayed, initial tech reporters were questioning Vista’s viable-ness, and IT supporters across the world immediately uncovered Vista’s biggest flaw . . . it just wasn’t a good product. At Microsoft, it was All-Hands-On-Deck and PR was the biggest driver to spread the word that Vista had arrived. The PR campaign was well executed, and the timing was fine–but again, it was the product that wasn’t strong.
Today’s blog is about how sometimes PR is designed to be the savior of less-than-perfect products. Using aggressive public relations campaigns to try and “spin” the perception that the product is good is often disastrous and can have the reverse effect–i.e. bad PR.
You see this tactic all the time. For example, movie studios developing marketing and public relations ploys to attract people into the theatre to witness sub-par films. They might be able to convince the first batch of movie-goers to pay $10+, but the buzz will end once the “critics” tell the public, “don’t bother seeing it.”
The last example to share of an over-hyped product that simply didn’t deliver is the recent launch of Cuil–The Internet’s newest search engine. Before its launch, Cuil touted that it would be the best search engine (even better than the juggernaut Google). But then came the launch . . . and Cuil horrifically under-delivered. However, the PR and marketing campaign evidently worked wonders–Cuil drove countless people to its site on the day of the launch. Only problem–Cuil wasn’t ready and failed miserably. Even a week later, Cuil is having issues, as documented in yesterday’s (8/4/08) Silicon Alley Insider article.
The power of a well crafted public relations campaign can be remarkable. But if the product is a lemon, don’t look to PR to make lemonade.