Getting started with social media
By Sherron Lumley
Over the last couple of years, social media has become a part of our everyday lives. As people become increasingly connected through social media channels like Facebook and Twitter, influence is transferred from traditional media to the recommendations of peers.
When it comes to developing a social media campaign, LT Public Relations first explores what the big picture goal is – what the company wants to do. For example, the purpose of the campaign may be to build brand awareness, communicate with a key demographic, increase sales, talk about the firm’s community involvement, or a combination of all of these.
LTPR then customizes the social media to be developed around content-driven communication. What this means is that when companies communicate with their clients through social media, they must have something to say, delivering value-rich messages that create strong engagement (attention + interaction) and maximum impact.
First, know your audience
The platforms, technologies and strategies LTPR recommends to its clients vary considerably from client to client based on the audience. Knowing who you want to communicate with is the first step to take when developing a social media campaign.
Second, figure out where these people hang out – online, that is
Next, you need to know where the audience you wish to speak to goes for information and social interaction online (hence the term “social” media). If it’s Facebook, that will be a crucial part of your overall strategy. However, based on the demographics of your audience, there may be other tools that are more effective. If your audience is a little older and more affluent, something like LinkedIn may be best.
There’s enough demographic information about the major social media channels to make an informed decision. Take for example, this education distribution chart from the Pew Research Center:
| |
Education distribution by social networking site platform |
| Education level: |
MySpace |
Facebook |
LinkedIn |
Twitter |
Other SNS |
| Less than high school |
11% |
5% |
2% |
6% |
7% |
| High school |
35% |
26% |
7% |
16% |
36% |
| Trade or some college |
36% |
34% |
16% |
39% |
32% |
| Bachelor’s Degree |
12% |
20% |
37% |
21% |
14% |
| Graduate School |
6% |
15% |
38% |
18% |
11% |
| |
Source: Pew Research Center’s Internet & American Life Social Network Site survey |
Third, define your success.
Your success will be unique to you and your company. It’s important to balance the hard numbers (such as “likes” or “friends”) with less tangible takeaways such as reputation, trust-building and overall satisfaction level.
Fourth, go mobile
Mobile technology has already become a big game changer making social media campaigns far more effective in reaching people. The top U.S. mobile ad firms by revenue are Google ($2.5 billion in annual revenue from mobile advertising), Millennial Media, Apple, Yahoo!, Microsoft and Jumptap, according to 2012 global mobile statistics.
Social Marketing for the B2B crowd
The B2B crowd, or business to business, is an area where social media can really level the playing field for small to mid-size businesses, so don’t overlook this area when putting together a social media strategy.
If developing a customized social media strategy is of interest to your business, please contact LT Public Relations to discuss. Tel. 503/477-9215 or email cboggs@ltpublicrelations.com